Cleaning & warranty

All jokapi bags can be softly cleaned by hand only.

    •    Clean the outside fabric with a slightly wet cloth.
    •    Wipe in the direction of the fabric.
    •    Do not bleach.
    •    Do not soak in water.
    •    Hang away from direct sunlight to dry.

How long is my jokapi product under warranty for?

The jokapi limited warranty covers any defects in materials or workmanship for one year from date of purchase. During the warranty period, at our option, we will repair or replace your bag (with an equivalent bag if your bag is no longer available) if you return the bag to the jokapi  (postage prepaid), together with proof of purchase. This warranty does not cover damages that result from accident, misuse, abuse of normal wear and tear or theft.

What does the warranty cover? What doesn't it cover?

The jokapi warranty covers defects in materials or workmanship. Things that are not covered are normal wear and tear (abrasions/scratches from heavy books or daily use) or accidents.